FAQ

BOOKING QUESTIONS

I’M INTERESTED, HOW DO I GET MORE INFORMATION?

I am so happy that you stopped by to visit our website. You can gather more detailed information by visiting the information tab on our website.

If you would like to request information customized and tailored to your specific needs, you can do so by clicking here

I’M READY TO BOOK A SESSION!

Once you have looked over the pricing information and are ready to book your session we will send a contract, and invoice link via email. You will also get an email with Questionnaire to help me customize your session. A completed contract, and a session fee must be completed online and paid before we select a date and location for your session.

Once I have received the completed forms and necessary session fee we will begin the planning process by selecting a location with date and time for your session.

PAYMENT QUESTIONS

WHAT PAYMENT METHODS DO YOU ACCEPT?

Cash, Debit, and Credit Card.

HOW MUCH IS THE SESSION FEE?

All sessions are different. Please look at our sessions on our menu above to see which fits you best. Session fees are due at booking reserve your date.   *Session fees are non-refundable – studio refuses work from other clients to hold your reservation; therefore, if you cannot make your appointment or need to reschedule, the deposit is held for the next date you are available.

DO YOU ACCEPT PAYMENT PLANS?

I will always work with a client. I want you to get prints of your photos! I want you to own these memories! Typically, when a print order is made, the total balance is due at the time of ordering. However, in some circumstances and pending a payment agreement 50% is due at time of order; remainder is due within two weeks. No prints will be submitted till full payment is paid.

Your order must be paid for in full before ANY portion of your order is completed or before any part of your order is picked up.  Balances must also be paid in full to receive ANY digital images. Orders are custom made and are non-refundable.

SESSION QUESTIONS

DO YOU PHOTOGRAPH YOUR SESSIONS IN STUDIO OR ON LOCATION?

LCP is an on location photography business. All portrait, family, tween, and high school senior sessions take place on location.

WHERE WILL WE SHOOT & HOW DO YOU SELECT YOUR LOCATIONS?

This to be all about you, so if you have any location ideas please share them with me. If you have seen something in my portfolio that you like, let me know. If you haven’t a clue, that is no problem. I have scoped out lots of great locations to fit your style!

I do like for my client’s wardrobe to compliment the location. That’s why it is very important to keep me involved in your clothing options.

Please add a travel fee for any location 20 minutes or more outside of 46184 zip code.

WHAT WILL HAPPEN IF THERE IS INCLEMENT WEATHER THE DAY OF MY SESSION?

If rain or inclement weather becomes an issue we will reschedule your session for another day. Usually the morning of, or the night before we will decide how to proceed. Not to worry though, cloudy days are actually perfect for pictures.

WHAT IF I NEED TO RESCHEDULE MY SESSION?

We understand that unexpected events come up, whether due to illness, weather, travel delays or emergencies. If you need to reschedule, please call us as soon as possible (at least 24-48 hours in advance). While our session fees are non-refundable, you may use it for a one-time reschedule (if called within the 24-48 hour window) to be scheduled within 3 months of your original appointment date.

WHAT SHOULD I BRING WITH ME?

Wherever we are, you’re going to need water and a couple of snacks.  Plan on packing a bag for your wardrobe changes, shoes, a smaller bag for jewelry.  I will send you a planning guide once you are booked, so you won’t have to worry about a thing!

WHO CAN I BRING WITH ME?

Anyone you like for moral support and general silliness – bring your Mom, your BFF.  If you would like to shoot with someone like a friend or boy/girlfriend there is an additional fee.

CAN I BRING MY OWN CAMERA OR CAN SOMEONE I BRING WITH ME BRING THEIR CAMERA TO TAKE PHOTOS WHILE WE ARE SHOOTING?

No, I don’t allow any other cameras (other than phones) on shoots.

ORDER QUESTIONS

WHAT HAPPENS AFTER THE SHOOT?

Once we shoot, and depending on how busy I am at that time of year, your photos will be ready to view within 2 weeks. After your session, I will carefully go through your images and select the best 35 images for a standard session and 10 to 15 for a mini. These images are carefully retouched, edited, and prepared for presentation. During the editing process, I may choose to sneak peek a few on social media; but this also depends on how busy I am at the time

WHEN DO I GET TO SEE THE IMAGES FROM MY SESSION AND PLACE MY ORDER?

Proofing/viewing and ordering is done in person only (with the exception of my out of town clients). PLEASE NOTE: Appointments are scheduled on weekdays during the evening (no weekends) with our last appointment at 8pm.

We meet at a mutual coffee house or cafe, with my laptop, and we go through your images. All ordering is done at this time. As a courtesy, I release an online gallery for you to share with out of town family…once your order is placed. Anyone can then order from this gallery, which is online for 7 days only.  For out of town clients, your images will be placed online for 7 days and we will then place your order via phone.

The viewing and ordering session is the most important decision in the portrait process and will be scheduled once your photos are completed. It is very important that all decision makers are present during this time, as this is the appointment where your final decisions will be made. This is a time where you will want to devote your full attention (ordering sessions take between 1 and 2 hours), we ask that you arrange for a babysitter for children under the age of 12.

At your ordering session we will present your images in a gorgeous slideshow and we will then help you select the images, groupings, books and frames suitable for your home, office, and gifts for friends and family.

Social media images will be delivered after your order is fully paid; you will receive a web sized, watermarked image for every image you purchase.

You also have the option to purchase non watermarked, licensed web images if you prefer to post without my logo

IS THERE A MINIMUM PORTRAIT ORDER?

Our sessions do not require a minimum portrait order.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Your portraits will be ready for pickup approximately 2 -4 weeks after your order is placed. We will send an email once your order is ready and schedule a date and time for pickup. Quality takes time, so please allow us the time needed to provide you with the quality you expect from a custom portrait photography studio.

DO YOU INCLUDE ANY DIGITAL IMAGES?

I do not include high resolution digital images for you to print on your own in any portrait package.

WHY ARE DIGITAL IMAGES SO COSTLY?

Digital files are the highest priced item because they are the most valuable and versatile purchase. With your purchase, you receive a print release and can make prints (from wallet to poster size), canvas/wall art, photo books, key chains, mugs, notebooks, pillows, etc., at any time in the future. Once you have your high-resolution files, you have no reason to come back to your photographer since you’re able to make prints/products from those files yourself. With that being the case, the high-resolution digital files are priced accordingly considering their value.

IMAGE QUESTIONS

HOW LONG WILL YOU KEEP MY FILES?

Non-ordered images will be removed from our system following your ordering appointment – we do not archive or save any files which are not ordered. All ordered and paid for images are archived for a period up to 6 months.  Images not paid for are deleted and will not be stored in our system.

CAN I HAVE MY ITEMS SHIPPED TO ME?

All portraits are shipped to your desired address. There is a shipping and handling charge for this.

WHAT IF I WANT TO MAKE A COPY OF MY IMAGE?

All images remain the property of Lisa Cox Photography and are protected by federal copyright laws. Duplication in part or whole (whether by scanning or reprinting) is strictly prohibited and will be prosecuted by law.  This includes posting scanned images to social media websites.

WHAT IF I WANT TO USE IMAGES FROM MY SESSION IN MY YEARBOOK?

Image purchased can be provided for yearbook use upon payment of full balance.  Please choose those images at your ordering session.

I KNOW YOU TAKE MORE THAN THE “FINAL” IMAGES I SEE FOR PORTRAIT & EVENT SESSIONS. CAN I SEE ALL THE IMAGES YOU TAKE?

NO.  I do not, under any circumstance, release un-edited raw images to clients. EVER.  We only deliver 35 images for standard sessions and 10 – 15 images for mini sessions, at an in-person viewing and ordering session, that have been professionally retouched to ensure we provide quality and consistent images to our clients.

Yes, I shoot a lot of photos and if I showed you all the photos from your portrait session you’d be completely overwhelmed. We spend a lot of time editing and choosing the best images to give to our clients. We do this not only because we want you to have the best possible images, but also because our photos are an expression of who we are as artists, individuals, and to protect the reputation of our business.

DO YOU EDIT IMAGES YOURSELF? WHAT ABOUT RETOUCHING?

Yes, I edit all images myself. Each of my sessions include a set number of final images to choose from; these are final, ready to print images. All of these photos you see as “proofs” are chosen by me; edited to perfection & ready to order.